Every call answered. Every lead captured.
Automate your customer service operations from start to finish. Your agent answers customers on the phone, your website, and social media, qualifies the lead, schedules the appointment or callback, and texts you the details in real time. When a caller needs a person, the call comes to your phone, live. Fully managed, so nothing lands on your plate.
Get started, and I’ll map your customer service operations and design the automation to match.
- HVAC
- Plumbing
- Electrical
- Roofing
- Landscaping
- Auto repair
- Cleaning
- Any business that requires excellent customer service
Tuesday, 9:14 PM
- 0:02Agent answers as Northside Heating and Cooling.Live
- 0:38Job qualified: broken furnace, blowing cold air, unit ~15 yrs old, wants to schedule a service visit.Qualified
- 1:20Address and callback number confirmed. Service appointment confirmed.Scheduled
- 1:44Summary texted to the owner. Recording and transcript emailed.Delivered
Three steps, every call, every time.
Answer
Every call, website chat, Facebook message, and Instagram DM is answered instantly, 24 hours a day, in the customer's language.
Qualify
The agent works as your receptionist: notes any problems, collects the caller's contact details, and schedules the appointment or callback.
Handoff
Details are texted to you the moment the call ends, and the appointment or callback lands on your calendar. When a caller needs a person, the call comes to your phone, live.
One system for every platform your customers use.
Voice, chat, scheduling, and handoff, built on the same knowledge of your business, with every new customer interaction delivered to your phone.
- Phone
- Website
- API integrations
Voice
A receptionist on your existing number or a new one. Custom voice and greeting, trained on your website and notes about your business, multilingual with automatic detection, recorded and transcribed.
- Inbound call management
- Intelligent lead qualification
- Natural conversation with customers
- Automated appointment booking
Chat
The same agent capabilities on your website, Instagram DMs, Facebook Messenger, and WhatsApp. Structured lead capture, one inbox, and one-tap human takeover from your phone.
- Name
- Ana Ruiz
- Phone
- (414) 555-0163
- Service
- Water heater replacement, 40 gal gas
- Source
- Website chat
- Status
- Owner took over
Handoff
You decide when the agent should hand off the call to you. When it does, it comes to your phone live. Everything else reaches you as a text, a chat you can step into, or an appointment on your calendar.
- Live transferEmergencies, or anyone who asks for a personRings you
- Chat takeoverAny conversation, from your phoneOne tap
- Appointment or callbackOn your calendar, with a notificationScheduled
- Text summaryAfter every call, with the recordingDelivered
Outbound
Coming soonEstimate follow-ups, appointment reminders, and reactivation calls to past customers. In development.
What missed calls cost you every month.
Enter your own numbers. Most owner-operators underestimate how many calls go unanswered while they're on a job.
$4,547
per month, lost to whoever answered
About $54,600 per year
6 unanswered calls a week, half of which would have booked, at $350 per job.
Voice and chat is $650 per month.
This isn't about finding new customers. It's recovering the ones already calling you.
Three views from the same account. The business and the names are samples; the questions are the real ones.
New call, 9:14 PM. Terry Nowak. Furnace out, blowing cold. Clicks a few times then nothing. Unit about 15 yrs. 2140 N Booth St. Callback (414) 555-0187. Booked Wed 8:00 AM, on your calendar.
Terry Nowak, 9:14 PM, 1:44. Summary, transcript, and audio attached.
Under two minutes from the first ring to the owner's lock screen.
Losing leads because of a missed call or text is a thing of the past.
The same agent on your website, Instagram, Facebook, or WhatsApp, capturing the job details and the number.
When you want the conversation, you take it from your phone and the agent steps back.
Your dashboard, on your phone. Every call and chat, what it was about, the recording, and more.
Never required to maintain operations, but there when you want to look. Customer interaction insights are also emailed every two weeks.
Everything a front desk does. Nothing it forgets.
Every item below is live today. Call the demo line
Trained on your business
Learns from your website and your notes. Re-reads your site daily so prices, hours, and services stay current.
First-ring answer, 24/7
Nights, weekends, and while you're on a job. No hold music, no voicemail.
Live transfer
Rules you define. Connects the caller to your phone mid-call, then drops off.
Appointment scheduling
Books the appointment or callback on your calendar and notifies you. A scheduling app is set up for you if you don't have one.
Post-call summary
Name, number, address, service, and preferred time texted to you. Recording and transcript to your inbox.
Multilingual
Detects the caller's language and switches mid-call. Spanish and others, automatically.
Custom actions
Send a confirmation text, create a CRM contact, or call any API while the conversation is still live.
Omnichannel chat
Website, Instagram, Messenger, and WhatsApp, in one inbox with structured lead capture.
Human takeover
Step into any conversation from your phone. The agent hands off and stays out of the way.
You run the business. Customer service is handled.
No software to learn, no settings to maintain. Setup, updates, and monitoring are included.
Hear it
Call the demo line. That's the same agent, before it's trained on your business.
One-hour intake
A single call and questionnaire to cover how you run things: services, pricing, hours, and what should ring your phone.
Live within 14 days
Built, tested, approved by you, then your number forwards to it. It can be turned off or changed any time.
After launch: change your hours, add a service, raise a price, and it's updated for you. Call summaries are reviewed and rules tightened. Your own dashboard holds every call, chat, lead, and recording if you want to look. You'll never need to log into anything to keep it running.
One person. A direct line. No ticket queue.
MB Systems is owned and operated by one person. I personally onboard, build, and manage the first 15 founding client accounts who sign up. You get my cell number, not a support desk hotline.
Matt BlakeFounder, MB Systems LLC, Milwaukee
Two plans. No long-term contract.
Choose the plan that matches where the business is today.
Voice and chat
For businesses with a website, social media, and a busy phone line.
- AI phone agent on your number, 24/7
- Chat on your website, Instagram, Facebook, and WhatsApp
- Live transfer to your phone based on your rules
- Live dashboard with every call, chat, and lead
- Call summaries texted, recordings and transcripts emailed
- Appointment scheduling set up for you (Calendly or similar)
- Lightweight CRM so no lead is lost
- Setup, ongoing updates, and a direct line to Matt
Voice, chat, website, social media
For businesses without a website or social presence.
- Everything in Voice and chat
- A one-page website built and managed
- Facebook and Instagram business pages set up for you
- Hosting and rolling updates included
Month-to-month after setup. Cancel with 30 days' notice; your phone number stays yours. Call minutes are included up to a fair-use amount confirmed in writing before you sign.
Questions owners ask before they sign.
Is this a robot?
Yes, and it says so if asked. It doesn't pretend to be your dispatcher. It picks up on the first ring, sounds like someone who's done this before, and gets the caller's problem, address, and number to you. Most people calling at 9 PM care that someone answered, not who.
What if it mishandles a big job?
Every call is recorded and transcribed, and you see every one. It quotes only the prices you've given it and promises nothing you haven't approved. Big or unusual jobs are exactly what the transfer rules are for: they ring you.
I listen to the first weeks of calls myself and tighten the rules with you. If a call goes sideways, you'll know within a minute, because the summary is on your phone.
What if I want out?
Month-to-month. Send a text and it's off the same day. Your number goes right back to ringing your phone. No cancellation fee, no retention call.
Do I lose calls to it?
No. You decide when it answers. Most owners forward their cell only after hours, or only when they don't pick up within four rings. That's a setting on your phone, configured with you during setup. Emergencies ring you either way.
Does it speak Spanish?
Yes. It detects the caller's language and switches mid-call. Several other languages are supported the same way.
What do I need to get started?
A phone number and a website. If there's no website, or it's a Facebook page, the second plan includes one. Setup is done for you; you give one hour on the phone to explain how the business runs, what it charges, and what should ring your phone.
How do I know it's working?
Every call, chat, and summary reaches you the same day it happens, on your phone. The dashboard holds the full history whenever you want it.
Hear it answer. Then get yours built.
Call the demo line first; it's a live agent. Then get started and it gets built around your business.