Every call answered. Every job booked.
Automate your customer service operations from start to finish.
- Phone
- Website
- Google Calendar
- Jobber
- +More
While you’re working, your agent is answering every call and message, booking the job on your calendar, and texting you the details. When a customer needs a person, it rings your phone live.
What missed calls cost you every month.
Enter your own numbers. Most owner-operators underestimate how many calls go unanswered while they're on a job.
$4,547/month
About $54,600 per year
lost to whoever answered
Voice and chat is $650 per month.
You don't need more leads. You need to answer the ones you have.
Three steps, every call, every time.
Answer
Every call, website chat, Facebook message, and Instagram DM is answered instantly, 24 hours a day, in the customer's language.
Qualify
Your agent asks your questions, not generic ones. It learns what customers need, answers from your prices, services, and policies, and captures the details you need to follow up.
Handoff
You get the full details the moment a conversation ends, and the appointment or callback lands on your calendar. Every call and chat shows up on your dashboard in real time. When a customer needs a person, it rings your phone live.
Your agent handles the conversation. You decide when to step in.
Step through a typical call and chat: how your agent answers, captures the details, and hands off to you.
New call, 9:14 PM. Terry Nowak. Furnace out, blowing cold. Clicks a few times then nothing. Unit about 15 yrs. 2140 N Booth St. Callback (414) 555-0187. Booked Wed 8:00 AM, on your calendar.
Terry Nowak, 9:14 PM, 1:44. Summary, transcript, and audio attached.
Under two minutes from the first ring to the owner's lock screen.
The same agent on your website, Instagram, Facebook, or WhatsApp, capturing the job details and the number.
When you want the conversation, you take it from your phone and the agent steps back.
Your dashboard, on your phone. Every call and chat, what it was about, the recording, and more.
Never required to maintain operations, but there when you want to look. Customer interaction insights are also emailed every week.
One system for every platform your customers use.
Voice, chat, scheduling, and handoff, built on the same knowledge of your business and preferences. Every customer interaction goes to your phone, and every lead is saved in one place.
- Phone
- Website
- API integrations
Voice
A receptionist on your existing number or a new one. Custom voice and greeting, trained on your website and notes about your business, multilingual with automatic detection, recorded and transcribed.
- Inbound call management
- Intelligent lead qualification
- Natural conversation with customers
- Automated appointment booking
Chat
The same agent capabilities on your website, Instagram DMs, Facebook Messenger, and WhatsApp. Structured lead capture, one inbox, and one-tap human takeover from your phone.
- Name
- Ana Ruiz
- Phone
- (414) 555-0163
- Service
- Water heater replacement, 40 gal gas
- Source
- Website chat
- Status
- Owner took over
Handoff
You decide when the agent should hand off the call to you. When it does, it comes to your phone live. Everything else reaches you as a text, a chat you can step into, or an appointment on your calendar.
- Live transferEmergencies, or anyone who asks for a personRings you
- Chat takeoverAny conversation, from your phoneOne tap
- Appointment or callbackOn your calendar, with a notificationScheduled
- Text summaryAfter every call, with the recordingDelivered
Outbound
Coming soonEstimate follow-ups, appointment reminders, and reactivation calls to past customers. In development.
Built to run your front desk.
Trained on your business
Learns from your website and your notes. Re-reads your site daily so prices, hours, and services stay current.
First-ring answer, 24/7
Nights, weekends, and while you're on a job. No hold music, no voicemail.
Live transfer
Rules you define. Connects the caller to your phone mid-call, then drops off.
Appointment scheduling
Books the appointment or callback on your calendar and notifies you. A scheduling app is set up for you if you don't have one.
Post-call summary
Name, number, address, service, and preferred time texted to you. Recording and transcript to your inbox.
Multilingual
Detects the caller's language and switches mid-call. Spanish and others, automatically.
Custom actions
Send a confirmation text, create a CRM contact, or call any API while the conversation is still live.
Omnichannel chat
Website, Instagram, Messenger, and WhatsApp, in one inbox with structured lead capture.
Human takeover
Step into any conversation from your phone. The agent hands off and stays out of the way.
You run the business. Customer service is handled.
No software to learn, no settings to maintain. Setup, updates, and monitoring are included.
Hear it
Call the demo line. That's the same agent, before it's trained on your business.
One-hour intake
A single call and questionnaire to cover how you run things: services, pricing, hours, and what should ring your phone. We'll connect your website and social pages together, and I handle the rest.
Live within 14 days
Built and tested by me, approved by you, then it goes live for your business.
After launch: change your hours, add a service, raise a price, and it's updated for you. Call summaries are reviewed and rules tightened. Your own dashboard holds every call, chat, lead, and recording if you want to look. You'll never need to log into anything to keep it running.
A technology partner that grows with you.
When you add MB Systems to your team, you get a technology partner who values excellent customer service. Your agent runs on the world’s leading AI models, set up around what your business actually needs. We review how it handles your real customer conversations and fine-tune it over time, so your service stays world-class as your business grows.
Matt BlakeFounder, MB Systems
Two plans. No long-term contract.
Choose the plan that matches where your business is today.
Voice and chat
For businesses with a website, social media, and a phone line.
- AI phone agent on your number, 24/7
- Answers in Spanish and other languages automatically
- Chat on your website, Instagram, Facebook, and WhatsApp
- Live call transfer based on your rules, plus chat takeover from your phone
- Live dashboard with every call, chat, and lead
- Call and chat summaries sent to your phone, with recordings and transcripts emailed
- Weekly insights report, reviewed and sent by Matt
- Appointment scheduling setup (Calendly, Google Calendar, or similar)
- Lightweight CRM so no lead is lost
- Google Business Profile setupShow up on Maps and “near me” searches
- Setup, ongoing agent updates and maintenance, and a direct line to Matt
Voice, chat, website, social media
For businesses that need a stronger online presence.
- Everything in Voice and chat
- Multi-page website, built and managed
- Facebook and Instagram business page setup
- Custom domain and business email
- Hosting and rolling website updates included
Month-to-month after setup. Pause your agents anytime, same day. Cancel with 30 days' notice.
Questions owners ask before they sign.
Will customers know it's AI?
It sounds natural and handles the conversation like a trained receptionist. If someone asks, it tells them it's an AI assistant for your business.
What if it mishandles a big job?
Every call is recorded and transcribed, and you see every one. It quotes only the prices you've given it and promises nothing you haven't approved. Big or unusual jobs are exactly what the transfer rules are for: they ring you.
I listen to the first weeks of calls myself and tighten the rules with you. If a call goes sideways, you'll know within a minute, because the summary is on your phone.
What if I want out?
Month-to-month, no cancellation fee. Text me and your agents are paused the same day, with your number back to ringing your phone. Billing ends after 30 days' notice.
Do I lose calls to it?
No. You decide when it answers. Most owners forward their cell only after hours, or only when they don't pick up within four rings. That's a setting on your phone, configured with you during setup. Emergencies ring you either way.
Does it speak Spanish?
Yes. It detects the caller's language and switches mid-call. Several other languages are supported the same way.
What do I need to get started?
A phone number and a website. No website yet, or just a Facebook page? The second plan includes a multi-page website, custom domain, and business email. Setup is done for you; you give one hour on the phone to explain how the business runs, what it charges, and what should ring your phone.
How do I know it's working?
Every call, chat, and summary reaches you the same day it happens, on your phone. The dashboard holds the full history whenever you want it.
What if it doesn't know the answer?
It only answers from the info you've given it. If a question falls outside that, it takes the customer's details for you or transfers the call, based on your rules.
What happens when my prices or hours change?
Message me the change, and it's updated. Your agent also re-reads your website daily, so it stays current.
Is my customers' information secure?
Yes. Conversations and customer details are stored on a secure platform and used only to run your agent.
Hear it answer. Then get yours built.
Call the demo line to hear a live agent. Then get started, we'll connect, and I'll handle the rest: building, running, and maintaining your system.